Educate retailers to identify and implement Best practices in inventory, financial and general store management.

Keep abreast of industry practices involving industry standards and technology 

Learn the skills required to properly measure and monitor the results of your management efforts.

Identify your personal communications style and make adjustments to be more  effective with a wider range of associates.

Determine how to lead effectively - based on who you're leading. Is there a "right" management or leadership style. Yes! And it's different for everyone you manage! 

Learn the skills required to address conflict in a timely and effective manner. Ignoring problems in hopes that they will go away is the worse thing management can do.

Learn how to develop your team to achieve far more than you imagined they could. High Performance teams and organizations just don't happen, they are developed. 

Great information, well explained - better explanation than I’ve ever had before

Everything was very understandable and presented in a way that was very motivational toward actual implementation

Evident knowledge of presenter; practicality; some eye-opening statistics; provoked me to take action

Very well structured & professional – excellent presentation

Excellent hand outs; excellent visual equipment; good illustrations

Facilitator made material understandable and practical through clear AV's and repetition of points from different perspectives  Well done

Good explanations, very well presented

Presenter was well-informed & able to translate technical information into layman’s terms-important for this audience, I think

There was not anything I didn't like

Good, basic information not too "jargon-ish"; no high pressure sales pitch; didn't answer every possible question, but gave us ideas on where/how we could find our own answers

I could understand it!!

Well explained-something we can take back and put into practice immediately for better profits

It was inspiring and informative

It was well planned and explained  Seminars like this one should be presented more

Specific guidelines & practical application; credible presenter

Very good presentation concerning the business end of operating a Christian or any other book store, specifically inventory management.  Very helpful for a new bookstore manager

Was easy to understand  Been to several classes - was nice to have a whole morning dedicated to this.  Plus being able to bring staff members to grasp concept was good.  Easy to grasp.  Good to have specific example which was added

Down to earth; did not know what to expect but I learned a lot like affirmation of basic business principles

Great information; realistic, down-to earth; most information would be pertinent to our bookstore

Very clear and pertinent information  I like the way it was presented

The power point presentation and handout was excellent Also giving additional e sources is very valuable for future reference

Very sensible

It was presented in a very interesting and understandable way! The handouts were great, especially the 7 measures for highly successful stores individualized for each store The hints and suggestions were invaluable! Bob was a pleasure!

The program was very organized and easily understood  I found the course of instruction very beneficial

It put what I intuitively knew into real numbers -and those numbers are devastating

Presenter knowledgeable, personable, friendly

To the point, practical examples, handouts for future reference & reminders

Very clear and practical - I feel better equipped to manage my inventory

Well presented and organized, good handouts, very good presentation